Privacy Policy

Movelle ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data we collect

We may collect and process the following personal data about you: your name; your billing and delivery address; your email address and telephone number; your payment information; your order history; and technical information such as your IP address, browser type, and browsing behaviour on our website.

How we use your data

We use your personal data to process and fulfil your orders, to take payment, to arrange delivery, and to communicate with you about your order. We also use it to provide customer support, to improve our website and services, to prevent fraud, and, where you have given your consent, to send you marketing communications.

Lawful basis for processing

We process your personal data on the following lawful bases: to perform our contract with you when you place an order; to comply with our legal obligations; where you have given consent, for example to receive marketing emails; and for our legitimate interests in running and improving our business, provided these do not override your rights.

Sharing your data

We will never sell your personal data. We may share it with trusted third parties who help us operate our business, such as payment processors, delivery couriers, and IT service providers. These parties only process your data on our instructions and are bound by confidentiality obligations. We may also disclose your data where required to do so by law.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are typically retained for six years to comply with UK tax law.

Cookies

Our website uses cookies to distinguish you from other users, to remember your preferences, and to improve your browsing experience. You can set your browser to refuse some or all cookies, but parts of our website may not function properly as a result.

Your rights

Under the UK GDPR, you have the right to access your personal data; to request correction of inaccurate data; to request erasure of your data; to object to or restrict our processing; to request the transfer of your data; and to withdraw consent at any time. To exercise any of these rights, please contact us at contact@movelleshop.com.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@movelleshop.com.