Shipping Policy

This Shipping Policy explains how and when we deliver your Movelle order within the United Kingdom.

Order processing

Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched. Orders placed at weekends or on public holidays will be processed on the next business day.

Delivery times and costs

We deliver throughout the United Kingdom. Estimated delivery times and costs, shown in Pounds Sterling (£), are as follows:

Standard Delivery: 3 to 5 business days — £4.99, or free on orders over £50.

Express Delivery: 1 to 2 business days — £9.99.

Delivery times are estimates and begin from the date of dispatch. While we make every effort to deliver within the stated timeframes, delays may occasionally occur due to circumstances beyond our control.

Tracking your order

Where a tracked service is used, we will provide you with tracking details by email so you can follow your parcel's progress.

Delivery address

Please ensure your delivery address is complete and accurate at checkout. We cannot be held responsible for orders delayed or lost as a result of an incorrect or incomplete address.

Failed or missed deliveries

If a delivery attempt is unsuccessful, the courier will usually leave a card with instructions on how to rearrange delivery or collect your parcel. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery, which may incur an additional charge.

Lost or delayed parcels

If your order has not arrived within the estimated delivery time, please contact us at contact@movelleshop.com and we will investigate on your behalf.

Contact

If you have any questions about our Shipping Policy, please contact us at contact@movelleshop.com.